Frequently asked questions
Product & Packaging
Our clothes are designed by our team in Vancouver Canada, who are experts in creating our more advanced weaves and designs.
There's a reason why most clothing is made from cotton – it's a lightweight yet durable fiber that retains its color and shape even after many washes.
If you have ordered one piece of clothing, you will receive it wrapped in our branded tissue paper. If you have ordered two or more pieces, they will be sent in a branded box. This is the only situation where the outer packaging will be branded.
My order
When it comes to clothing, we work quickly. As soon as your order is confirmed, our warehouse starts preparing it for shipment. Therefore, please make sure to review all your order details before completing the payment to avoid any problems. If you notice an error or wish to cancel your order, please contact us as soon as possible. We will do our best to resolve the issue for you, but please note that if your order has already been processed by our warehouse, we are unfortunately unable to make any changes.
In the unlikely event that you receive a defective item of clothing or a hole occurs, please contact our customer service with your order number and a picture of the defect or hole. We will be happy to look into the matter and, under our warranty, we will replace any damaged item within one year of the date of purchase.
PAYMENTS
You can pay for any order in our webshop with a credit card, debit card or PayPal account directly on our website.
Shipping & Delivery
Yes, we ship worldwide!
Please note that due to logistical challenges, we are currently unable to ship to Liberia, Afghanistan, Turkmenistan, Belarus, Russia, Ukraine, Cayman Islands, Dominica, Honduras, Nicaragua, Trinidad and Tobago, French Polynesia and New Caledonia.
We always do our best to ensure you receive your order as quickly as possible. Orders placed before 2.30 pm Monday to Friday will be dispatched the same day. Orders placed after 2.30 pm Monday to Friday will be dispatched the next working day.
Here is our quick reference delivery guide for normal shipping times:
- Location: UK Standard(Evri),
Cost: £3.95,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over £60; - Location: UK Premium Express(DHL),
Cost: £5.95,
Estimated Delivery Times: 5-8 working days; - Location: US Standard,
Cost: $20,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over $125; - Location: US Express,
Cost: $30,
Estimated Delivery Times: 5-8 working days (east coast)
2-3 working days (west coast); - Location: Europe Standard,
Cost: €8,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over $75; - Location: Europe Express,
Cost: €30,
Estimated Delivery Times: 5-8 working days; - Location: Europe Duty Paid,
Cost: €40,
Estimated Delivery Times: 5-6 working days
*ONLY on orders over €150; - Location: Canada Standard,
Cost: £20,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over £100; - Location: Canada Express,
Cost: £30,
Estimated Delivery Times: 5-8 working days; - Location: Australia/NZ Standard,
Cost: £20,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over £150; - Location: Australia/NZ Express,
Cost: £35,
Estimated Delivery Times: 5-8 working days; - Location: Hong Kong Standard,
Cost: £20,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over £150; - Location: Hong Kong Express,
Cost: £40,
Estimated Delivery Times: 5-8 working days; - Location: Singapore Standard,
Cost: £20,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over £150; - Location: Singapore Express,
Cost: £40,
Estimated Delivery Times: 5-8 working days; - Location: UAE Standard,
Cost: £20,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over £150; - Location: UAE Express,
Cost: £40,
Estimated Delivery Times: 5-8 working days; - Location: Saudi Arabia Standard,
Cost: £20,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over £150; - Location: Saudi Arabia Express,
Cost: £50,
Estimated Delivery Times: 5-8 working days; - Location: Israel Standard,
Cost: £20,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over £150; - Location: Israel Express,
Cost: £30,
Estimated Delivery Times: 5-8 working days; - Location: ROW Standard,
Cost: £20,
Estimated Delivery Times: 5-10 working days,
Free Standard Delivery: Orders over £150; - Location: ROW Express,
Cost: £40,
Estimated Delivery Times: 5-8 working days;
Once your order is shipped, you’ll receive a confirmation email stating that the parcel has been sent out and providing the tracking details, you’ll then be able to track your order via the link in your e-mail and by visiting our track & trace page. If you need any help tracking your order, please do not hesitate to get in touch with our Customer Care team at support@leon-atelier.com and we’ll be happy to assist you.
Returns
We’re sorry you didn’t love your order, you can return it provided the conditions below are met:
1) You are able to return the products in question to us within 28 days of receipt of your order.
2) Your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.
In case any of the items you purchased are faulty, please get in touch with us at returns@leon-atelier.com and we will be happy to resolve the situation for you.
Visit our Delivery & Returns page and complete the form to receive a free post label.
Yes, we offer an extended returns period for all orders placed between the 24th of October and the 24th of December. These orders can be returned until the 31st of January of the following year.
Typically the funds will revert back to your original payment method in 5-10 business days. Should you experience any delays do not hesitate to get in touch at returns@leon-atelier.com